Job Title CCT Program Manager
Location Commerce, CA
Department Critical Care Transport Team
FLSA Status Non-Exempt
Shifts hiring Full-time, Night Shift, Weekends

JOB DESCRIPTION: Critical Care Transport  Program Manager  

A highly rewarding career opportunity as Critical Care Transport Manager with a top, well respected Ambulance Company in beautiful Southern California has just become available! Come join an incredible team of critical care staff as they care for patients in the surrounding communities. 


The Critical Care Transport Manager will join a highly recognized ambulance company committed to providing excellent care to our patients. Lifeline Ambulance centers itself around a mission, visions and values reflecting clinical and operational excellence and works closely with community partners to facilitate their quality care mission. 

This Critical Care Transport Program Manager will report directly to the Vice President of Operations and manage the critical care transport program needs for multiple counties in the surrounding area. Responsibilities for this role include leading a team of CCT Registered Nurses and Respiratory Care Therapists, overseeing all hiring/training/certifications of the team, ensuring quality and standard of care metrics are met and upheld, working closely with all team members of the LifeLine EMS team to ensure desired outcomes and communication, and develop education related training for team members to further their learning. 

Reports To: Vice President of Operations  


Experience: Prior CCT experience including ability to meet LA County approval and vetting process required. Previous CCT Program management experience preferred; must have a strong and demonstrated understanding of EMS/CCT relationships with exceptional communication skills and the ability to collaborate to innovate.  

Education: Bachelor’s and advanced degrees preferred, multiple years of relevant experience may be substituted. The CCT Manager candidate must have previous clinical transport team experience and the current licensure required to step onto a unit if the need arises. 


  • Current Healthcare Provider CPR Certification (AHA) 

  • Current ACLS Certification (AHA) 

  • Current PALS Certification (AHA) 

  • Registered Nurse  

  • AHA Instructor status or willingness to obtain within 6 months 

  • Ability to pass OIG Medicare vetting process 


  • Excellent leadership, communication, and interpersonal skills. 

  • Exceptional skills to communicate with team members, leaders, clients, patients, and other stakeholders. 

  • Analytical mindset to identify performance gaps and improve processes. 

  • Innovative and strategic thinking to benchmark and implement best practices. 

  • Ability to manage and prioritize multiple projects simultaneously. 

  • Familiarity with the EMS/CCT industry standards and operations. 

  • Strong knowledge of local, state, and federal rules, laws, and regulations. 

  • Strong understanding of critical care services delivery of care models and best practices. 

  • Ability to work collaboratively with healthcare providers and other stakeholders. 

  • Strong analytical and problem-solving skills. 

  • Ability to manage budgets and ensure financial sustainability of the program. 

  • Knowledge of regulatory and accreditation standards related to critical care services. 


  • Oversee the delivery of high-quality, patient-centered critical care services by RNs and RTs. 

  • Manage and supervise a team of RNs and RTs, including hiring, training, and performance management. 

  • Develop, implement, and maintain policies and procedures related to critical care services. 

  • Monitor and evaluate the quality of critical care services provided by RNs and RTs and implement changes as necessary to improve patient outcomes. 

  • Develop and maintain relationships with healthcare providers and other stakeholders to ensure effective collaboration and coordination of care. 

  • Collaborate with other departments, such as EMS Operations and dispatch, to ensure seamless delivery of critical care services. 

  • Participate in the development and implementation of quality improvement initiatives to improve patient outcomes and overall program performance. 

  • Maintain compliance with regulations and accreditation standards related to critical care services. 

  • CCT scheduling and CCT Team Payroll administration.  

  • Medication ordering and inventory management. 

  • Managing CCT support roles to ensure operational readiness. 

  • Serving as the primary clinical support role for CCT staff. 

  • Compliance and records maintenance for federally controlled substances.  

  • Managing CCT staff training initiatives.  

Analytical Skills: 

  • Problem-solving skills: The ability to identify issues, analyze the information related to them, and come up with effective solutions. 

  • Risk management: Predicting and managing risks associated with projects or performance improvement efforts. 

  • Process improvement: Analyzing work processes to identify inefficiencies and implementing changes to streamline operations and workflows. 

  • Time management: Prioritizing tasks and managing schedules to ensure projects are completed on time. 

  • Attention to detail: Paying close attention to even the smallest details to ensure project success and quality work. 

  • Collaboration: Working with cross-functional teams to identify and solve complex problems. 

Communication Skills: 

  • Active listening: Listening carefully and attentively to team members and clients. 

  • Clear and concise communication: Explaining ideas, plans, and project details in clear, simple language that can easily be understood by everyone involved. 

  • Conflict resolution: Managing conflict appropriately when disagreements arise between team members. 

  • Leadership and motivation: Motivating and inspiring team members to stay committed to the project goals. 

  • Emotional intelligence: Being able to understand and manage one's own emotions and the emotions of others. 

  • Adaptability: Being able to adapt to the communication styles and needs of different team members and clients. 

Support the Mission Statement and Philosophy of LifeLine EMS 

  • Develop a plan for maintaining your own professional growth and development.  

  • Respect the dignity, welfare, and basic rights of all patients and employees.  

  • Maintain a high level of competency within the staff. 

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